Privacy Policy
Hey there, fabulous human. Welcome to KALA — where we don’t just serve good taste, we also serve good sense. That includes treating your personal information like it’s a handwoven heirloom — with care, respect, and zero shady business.
Here’s the lowdown on how we collect, use, and (spoiler: don’t) misuse your data.
What We Collect (a.k.a. What You Share With Us When You Shop Like a Queen)
When you browse, buy, or drop us a line, we may collect:
Your name (so we don’t have to call you “Hey You”)
Email & phone number (to confirm that the dream rug is on its way)
Shipping & billing address (no stalkers, just couriers)
Payment details (handled securely by our payment partners — we don’t snoop)
Order history (because we remember our bestsellers and our best customers)
Your chats with us (the juicy customer service bits)
IP address, browser type, device info (standard web stuff — nothing creepy)
How We Use It (a.k.a. Why We’re Asking You All This)
We use your info to:
Ship your treasures to the right doorstep
Send you order confirmations and tracking links faster than you can say “Where’s my rug?”
Answer your queries with a little extra love
Keep you in the loop with new arrivals, sales, and soft-furnishing goodness (only if you’re into that)
Make our website smoother, faster, and smarter
Stay legally squeaky clean
Sharing is Caring? Not With Your Data.
We never sell your info. Period.
But we do share (securely!) with a few trusted friends:
Our shipping partners (so your package doesn’t wander off)
Payment gateways (for smooth, safe transactions)
Marketing platforms (only if you say “yes” to cute emails)
Legal authorities if absolutely necessary (boring but responsible)
Cookies — Not the Chocolate Chip Kind
Yep, our site uses cookies. They:
Help the site remember you (so you don’t have to re-enter everything)
Show you more of what you like
Let us track what’s working and what’s… not
Want to turn them off? Go wild in your browser settings. But some things might stop working, just a heads-up.
Play Nice Online
Please don’t upload or share anything:
You don’t own or have permission to use
That’s harmful, offensive, or just plain inappropriate
That violates someone’s privacy or rights
That could mess with our website (no bugs, bots, or viruses please!)
That breaks any laws, encourages hate, or threatens national security (yep, serious stuff)
We’re a safe, inclusive space for creativity and design—help us keep it that way.
Your Rights — Because You’re the Boss
Depending on where you live, you can:
Ask us what info we have on you
Update or correct your details
Ask us to delete your data (aka the digital disappearing act)
Unsubscribe from marketing (but we’ll miss you)
Just drop us a note at [Insert Email ID] and we’ll make it happen.
We’re Serious About Security
Your data is protected like a prized possession (because it is). We use modern security protocols to keep everything safe, but remember — no system is 100% hacker-proof. (If it were, we’d sell that too.)
Third-Party Sites: Their House, Their Rules
Clicking off to another site? Their privacy policy applies, not ours. Read theirs if you’re curious (or cautious — which we fully support).
Under 13? Step Away from the Checkout
We love kids, but we don’t collect data from anyone under 13. If we find out we did it by mistake, we’ll fix it pronto.
Updates to This Policy
We might tweak this policy now and then. Big changes will be posted here, with a fresh date. No secrets, no drama.
Talk to Us
Got questions? Privacy drama? Just want to say hi?
Reach out:
KALA
Building # 75/159, Nanni Bazar, Gandhi Nagar, Chettikulam, Elathur P.O -673303
+91 9946634891
Thanks for trusting us with your info — and your living room style. 💛