Shipping and Delivery Policy
At KALA, we aim to deliver handcrafted elegance straight to your doorstep with care, efficiency, and transparency. Here’s everything you need to know about how your order gets to you:
Order Processing Time
Ready-to-Ship Products: Dispatched within 2–4 business days after order confirmation.
Custom Orders: As every custom piece is specially handcrafted, dispatch timelines vary based on intricacy and production schedule. We’ll keep you updated every step of the way.
Shipping & Delivery Timelines
Standard Delivery (India): 5–10 business days from the date of dispatch.
Express Delivery: Available on select products at an additional charge. Please contact us via WhatsApp or email to check availability.
International Shipping:
We currently offer international shipping on select products and destinations. Shipping costs vary depending on the size, weight, fragility of the item, and destination country, and are therefore calculated separately for each order.
Estimated shipping charges, delivery timelines, and available courier options will be shared upon enquiry.
Please note:
- International orders may be subject to customs duties, import taxes, VAT, or local handling charges imposed by the destination country. These charges, if applicable, are the responsibility of the customer.
- Delivery timelines may vary depending on customs clearance procedures and local courier operations.
- Certain oversized, fragile, made-to-order, or furniture pieces may require special packaging, shipping arrangements, and additional transit time.
- We are unable to guarantee delivery timelines for delays caused by customs processes, weather conditions, strikes, public holidays, or other unforeseen logistics disruptions.
- Once dispatched, tracking details will be shared via email and/or WhatsApp.
Shipping Charges
Free shipping on all Ready-to-Ship products within India.
Additional shipping charges may apply for:
- Express delivery requests
- Oversized items
- Made-to-order or custom pieces
- Remote or non-serviceable locations
International Orders
International shipping charges are calculated based on:
- Product dimensions and volumetric weight
- Packaging requirements
- Delivery destination
- Courier partner rates
For bulk international shipping enquiries, please contact us via WhatsApp or email at admin@kalaartobjects.com.
Tracking Your Order
Once your order is dispatched, you’ll receive a tracking link via:
Email
WhatsApp
You can track your shipment in real-time and stay updated until it arrives safely at your doorstep.
Delivery Partners
We work with trusted courier services to ensure your order reaches you in perfect condition. All shipments are trackable and insured until delivered.
Delivery Address
Please ensure that the shipping address and contact number provided during checkout are accurate. We are not responsible for delays or losses due to incorrect or incomplete information.
If you have any questions or need assistance with your delivery, reach out to us at:
support@kalastore.in
WhatsApp us –
KALA – Handcrafted. Heartfelt. Home.