Returns & Exchanges Policy
We want you to love what you bring home from KALA—but if something’s off, we’re here to help.
What qualifies for a return or exchange?
We accept returns or exchanges only if:
You received the wrong item
Your product arrived damaged or defective
Change of mind?
We totally get it—but returns for personal preference (style, size, etc.) are case-by-case and may be eligible for exchange or store credit only, if approved. The item must be:
Unused
In its original packaging
Reported within 48 hours of delivery
Unboxing Video Required – No Exceptions
To process any return or exchange, we require a single, uninterrupted video of the package being opened.
No cuts, edits, or gaps—this helps us verify what went wrong and keep things fair for everyone.
Timeline to Report Issues
Please contact us within 48 hours of delivery if:
Your item is incorrect
It arrived damaged
You want to request a case-by-case return
How to Request a Return/Exchange
Send us:
Your Order Number
The Unboxing Video (no cuts!)
A few clear photos of the issue
Reach out via:
Email: support@kalaartobjects.com
WhatsApp: +91 9946634891
Our team will take it from there.
What’s Not Eligible
Returns without an unboxing video
Used or damaged items (not due to shipping)
Returns requested after the 48-hour window
We’re a small-batch studio, and many of our pieces are handmade—so a little variation is part of the charm. But if something doesn’t feel right, we’ll do our best to make it right !