Shipping and Delivery Policy
At KALA, we aim to deliver handcrafted elegance straight to your doorstep with care, efficiency, and transparency. Here’s everything you need to know about how your order gets to you:
Order Processing Time
Ready-to-Ship Products: Dispatched within 2–4 business days after order confirmation.
Custom Orders: As every custom piece is specially handcrafted, dispatch timelines vary based on intricacy and production schedule. We’ll keep you updated every step of the way.
Shipping & Delivery Timelines
Standard Delivery (India): 5–10 business days from the date of dispatch.
Express Delivery: Available on select products at an additional charge. Please contact us via WhatsApp or email to check availability.
International Shipping: Available on request. Delivery timelines and shipping charges will be shared upon enquiry.
Note: Delivery timelines may be affected during public holidays, festivals, natural disasters or unforeseen logistics delays. We’ll keep you posted in such cases.
Shipping Charges
India: Free shipping on all Ready-to-Ship products.
Additional charges are applicable for transportation as per actual for Express shipping and Made-to-order/Custom pieces.
Tracking Your Order
Once your order is dispatched, you’ll receive a tracking link via:
Email
WhatsApp
You can track your shipment in real-time and stay updated until it arrives safely at your doorstep.
Delivery Partners
We work with trusted courier services to ensure your order reaches you in perfect condition. All shipments are trackable and insured until delivered.
Delivery Address
Please ensure that the shipping address and contact number provided during checkout are accurate. We are not responsible for delays or losses due to incorrect or incomplete information.
If you have any questions or need assistance with your delivery, reach out to us at:
support@kalastore.in
WhatsApp us –
KALA – Handcrafted. Heartfelt. Home.